Public Services > Justice

HMCTS seeks digital programme director

Matteo Natalucci Published 05 January 2018

£90k role will be responsible for leading the HMCTS’ Reform technology workstream


HM Courts and Tribunals Service (HMCTS) is looking for a digital programme director to lead the HMCTS’ Reform technology workstream, delivering technologies and systems within both the civil, family and tribunal area and for cross-cutting services including Customer Service Centres.

HMCTS is responsible for the administration of the criminal, civil and family courts and tribunals in England and Wales and for non-devolved tribunals in Scotland and Northern Ireland.

The HMCTS Reform programme is a six-year, £1bn transformation project intended  to make the justice system easier to use and more efficient to run, as well as saving over £250m a year.

The transformation is being delivered through a portfolio approach across a number of programmes and projects. In order to deliver consistency and effectiveness across these programmes, a Technology Workstream, led by the HMCTS Digital Change Directorate, has been established. This has the goal of delivering the digital and technology outcomes for the Civil, Family and Tribunals programme and cross-cutting projects including Customer Service Centres and data.

This involves building two sets of integrated digital platforms by mid-2020 that will allow HMCTS to adapt further over the coming years (one across the civil and family courts and the tribunals; and another across the criminal courts, Crown Prosecution Service, and the Police). It also involves the creation of a new digital platform to make the enforcement of criminal fines increasingly tailored and timely.

HMCTS said in a notice advertising the position, “This is not just about channel shift but about changing the service from end-to-end.This requires changes to our infrastructure - screens, court room configuration, WiFi - but also to the shape of our organisation”

HMCTS said, “The reduction in demand for physical hearings will reduce the demand on the court estate - which is currently under-used and under-maintained. This will allow us to sell some assets for reinvestment and also make our limited funds for court maintenance go further, improving the quality of the workplace and the experience of the public in our courts.”

“Our overall courts structure will move from a primarily local business focussed service based around hearing centres, to one where increasing we will support courts from national Courts andTribunals Service Centres. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the localjudiciary.” HMCTS added.

The hubs will be spread nationally over several sites and will be employing around 3,500 staff in total.

HMCTS has announced that the first sites - in Stoke and Birmingham - will be operational by January 2019.

The new digital position will be responsible for leading the HMCTS’ Reform technology workstream, delivering technologies and systems on time and within the cost and quality parameters. The role will also need to develop relationships at the highest level, providing service expertise,support and advice to the top tier of the organization.

Successful candidates will need to have a demonstrable experience of applying Digital Programme and Project management skills, ideally including agile and/or scaled agile project delivery, as well as a successful track record of leading the successful delivery of complex digital change in the public or private sector.

Applications close on January 28, with Interviews expected to take place during week commencing on February 26.

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